Privacy Policy

Effective Date: October 6, 2025

Company: TerraCapture (Pty) Ltd

Registration No.: 2025/526016/07

Address: Dock Road Junction, Cape Town, 8001, South Africa

1. Background

Welcome to TerraCapture (Pty) Ltd (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and protect your personal

information when you use our mobile and web-based applications (“the App”) or visit our website.

We are committed to safeguarding your privacy and handling personal information lawfully and transparently, in accordance with the

Protection of Personal Information Act (POPIA), the General Data Protection Regulation (GDPR) where applicable, and other privacy laws

including the California Consumer Privacy Act (CCPA).

This Policy applies to all users of the TerraCapture App, our website, and related services. The App is not intended for users under 16, and

we do not knowingly collect data from children.

Compliance Notice: TerraCapture complies with Google Play’s User Data Policy and all applicable developer requirements regarding data

collection, usage, and disclosure.

2. Definitions

• Personal Information: Information or an opinion about an identifiable individual, whether true or not and whether recorded in a

material form.

• App Data: Project information, geological logs, coordinates, and related data uploaded or generated by users within the App. App

Data remains your property; we process it solely to provide and improve the App’s functionality.

3. Collection of Personal Information

3.1 How We Collect Personal Information

We collect Personal Information in the normal course of providing our services, including when you:

• Register for an account or log into the App;

• Install or use the App on a device;

• Enter or upload project, site, or geological data;

• Communicate with us via email, website forms, or support channels;

• Subscribe to updates or newsletters;

• Participate in surveys or feedback sessions;

• Purchase or enquire about licenses or subscriptions.

We collect information directly from you unless you authorize a third party (e.g., your employer) to provide it.

3.2 Types of Information Collected

We may collect:

• Name, email address, company, and position;

• Account login credentials;

• Contact details (telephone number, location, address);• Location data (only with your explicit consent, if you enable geotagging or GPS features, which you may disable at any time

through the App or device settings);

• Project and geological data you create or upload.

If you use the App on behalf of your employer, we may collect organizational identifiers and role information for licensing and account

management.

4. Use of Personal Information

4.1 Why We Collect Your Information

We use Personal Information to:

• Provide and maintain the App and related services;

• Authenticate and manage user accounts;

• Process payments or manage subscriptions;

• Communicate about updates, technical issues, or support requests;

• Improve and personalize services and user experience;

• Comply with legal and regulatory requirements.

Lawful Basis under GDPR: Our lawful bases for processing include performance of a contract (to provide the App), compliance with legal

obligations, and legitimate interests in improving our services.

4.2 Use of De-Identified Data

We may aggregate or de-identify collected data for research, statistical, or analytical purposes. Such data does not personally identify any individual and may be used to improve the App or shared with trusted partners.

5. Cookies and Analytics

We may use cookies or similar technologies to:

• Enhance App and website performance;

• Analyze user behavior and usage patterns;

• Remember preferences (e.g., language or layout).

6. Data Retention and Security

6.1 Security

We use in-transit encryption, secure servers, and limited access controls to protect your data from unauthorized access, alteration, or

disclosure. Authorized personnel and service providers are bound by confidentiality agreements. While we strive to ensure security, no

electronic system is completely secure.

6.2 Retention

We retain Personal Information only as long as necessary to fulfill its purpose or as required by law. You may request deletion of your data at any time, subject to legal or contractual obligations requiring us to retain certain records.

7. Disclosure of Personal Information

We may share your information with:

• Our employees, contractors, and subsidiaries;

• Service providers) under data protection agreements;

• Legal or regulatory authorities if required by law;

• An acquiring entity in the event of a merger, acquisition, or sale.

We do not sell or rent personal data to third parties. Where data is transferred internationally, we ensure equivalent protection using POPIA,

GDPR, or EU Standard Contractual Clauses.

8. Anonymity

Where possible, you may interact with us anonymously (e.g., general inquiries). Full functionality of the App, however, requires identification

for licensing and project management.

9. Access, Correction, and Deletion

You may request access to, correction of, or deletion of your Personal Information through the App or use our Data Deletion Form on our

website. We will process requests within 30 days and may require identity verification before taking action.

10. Rights of EU, EEA, and California Residents

• EU/EEA (GDPR): You have rights to data portability, correction, erasure, restriction, and objection to processing. You may withdraw

consent at any time or lodge a complaint with your local data protection authority.

• California (CCPA): You have the right to access, delete, or opt out of the sale of your personal data (we do not sell personal data).

11. Contact and Complaints

If you have questions or complaints regarding your Personal Information, contact us via the website or email address provided.

We respond to all written complaints within 30 days. If unsatisfied, you may contact:

• The Information Regulator of South Africa: https://www.justice.gov.za/inforeg/

• Your local EU data protection authority, if applicable.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website and accessible in the App’s

settings menu. Updates will include a new “Effective Date” to reflect the change.